Refund Policy

Overview

This policy applies to fees paid for advisory services offered by Camelliafield Business Consulting, including Family Governance Reviews, Succession Planning Sessions, Operational Coaching, and Quarterly Governance Check-ins.

Cancellation by the client

Before work begins: If you cancel after signing an engagement letter but before we commence interviews or sessions, we refund any deposit paid minus a 10% administrative fee to cover scoping and scheduling costs.

After work has begun: Deposits and fees for completed sessions or interviews are non-refundable. For Governance Reviews, if interviews are underway, the deposit is applied to work completed; any remaining balance for undelivered portions may be refunded at our discretion.

Coaching engagements: Monthly coaching fees are non-refundable once the month has begun. You may cancel future months with 14 days’ written notice before the next billing date.

Cancellation by Camelliafield

If we must cancel an engagement due to unforeseen circumstances, we refund any prepaid fees for undelivered services in full within 14 business days.

Rescheduling

Succession Planning Sessions and coaching appointments may be rescheduled with at least 48 hours’ notice at no charge. Sessions cancelled with less than 48 hours’ notice are charged at 50% of the session fee. On-site visits for Governance Reviews may be rescheduled once without penalty if we receive at least five business days’ notice.

No-shows

If scheduled participants do not attend a session without prior notice, the session is charged in full.

Work already delivered

Written reports, session summaries, and materials delivered before a cancellation request are non-refundable.

Deposits

Governance Review deposits (40% of the quoted fee) secure your place in our schedule. Deposits are applied to the final invoice upon report delivery. If you cancel before work begins, see the cancellation terms above.

Purchased materials

We do not sell physical products. Any third-party materials recommended during an engagement are purchased directly by the client.

Refund process

Approved refunds are processed via bank transfer to the account used for payment within 14 business days of approval. Contact info@panel-camelliafield.click with your engagement reference number.

Disputes

If you believe a charge is incorrect, contact us within 30 days of the invoice date. We will review and respond within 10 business days.

Exceptions

In cases of documented family emergency or natural disaster affecting your ability to participate, we may offer rescheduling or partial credit beyond the standard policy. Contact us to discuss.

Contact

Camelliafield Business Consulting
Office 12, 31 Example Avenue, Taipei 00000
Email: info@panel-camelliafield.click
Phone: +886 2 0000 7630